Page 1 of 1

Cannot connect

PostPosted: Tue Mar 29, 2016 12:24 am
by zachdawn24
I am no longer able to login on my account, it says unable to connect.
I made another account and I could connect fine from that one, so I assume my account was banned.
Character name: Zrk
Realm: Nostalrius Begins PvP

Edit: To be clear, I just want to know if that account is banned and why.

Re: Cannot connect

PostPosted: Fri Apr 01, 2016 5:14 pm
by Benevael
Greetings,

The account associated with Zrk has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.