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Banned account

PostPosted: Tue Mar 29, 2016 12:52 pm
by Corni
Good evening Staff,

I decided today to get back to the game - I don't remember how long I was offline, but when I logged on the webpage, I have received information that my accound was banned.

I am writting this appeal for unbann, because I haven't did anything that could be against your rules. As I review other unbann topics - I can predict that my account was banned because of gold trafficking.

I did not buy or sell any gold on the server, my account was propably stolen and used against your rules. I think it can be checked easily via IP.

I am waiting for respense from you,
Corni

Re: Banned account

PostPosted: Wed Mar 30, 2016 10:51 am
by Cabotage
Greetings,

Is the account name "Corni" on the pvp realm? Or the player character "Corni"?

Re: Banned account

PostPosted: Wed Mar 30, 2016 2:12 pm
by Corni
It's account named Corni.

Re: Banned account

PostPosted: Sun Apr 03, 2016 1:48 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Banned account

PostPosted: Sun Apr 03, 2016 8:51 am
by Corni
Thank your for providing all the information about my appeal. I will wait as long as it will be required.

Re: Banned account

PostPosted: Mon Apr 04, 2016 2:01 pm
by Benevael
Please change the password on the account while waiting. This will be a requirement to become unbanned. Let us know in this thread once that is done.

Re: Banned account

PostPosted: Mon Apr 04, 2016 8:29 pm
by Corni
I am sorry but it's impossible while my account is banned. Whenever I try to get to the account page at your webpage, it says that my acc is banned pernamently etc. I can't do nothing.

Propably I have to ask You to change my password and send it to me via mail or PM.

Re: Banned account

PostPosted: Tue Apr 05, 2016 4:00 am
by Benevael
Go to the account password change page: https://en.nostalrius.org/password
Passwords can be changed regardless of whether the account is banned or not.

Re: Banned account

PostPosted: Tue Apr 05, 2016 7:06 pm
by Corni
Ok it is already done.