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Re: My account auto disconnects on login

PostPosted: Fri Apr 01, 2016 6:30 pm
by Mencius
They need your character name. (Note: Do NOT give your account name for security).

Re: My account auto disconnects on login

PostPosted: Sun Apr 03, 2016 4:14 am
by dandelions
I'm experiencing the same thing.

Character on PvP: pastorsteve

Re: My account auto disconnects on login

PostPosted: Sun Apr 03, 2016 5:35 am
by FarmerJoe
Reset your password and remove coutnrylock

Re: My account auto disconnects on login

PostPosted: Mon Apr 04, 2016 1:13 pm
by Benevael
Greetings,

Your account has never been banned. There was a period over the weekend where the login server was down, but that has been resolved.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

Re: My account auto disconnects on login

PostPosted: Mon Apr 04, 2016 1:34 pm
by exrobot2017
Having same problem past few days .Reseted my password ,and checked if its IP locked ,its not .Charcter name :Drekhgar .

Re: My account auto disconnects on login

PostPosted: Tue Apr 05, 2016 1:40 am
by Benevael
Rekhgar, your account is also not banned. However, please make your own thread to follow up on the issue; don't piggyback on someone else as we use the forum posts threads to track each issue.