can't log in

[dreel123]

Hi. i was offline for about a week and tried to log in today.
but when i try to log into the game it immediately says "disconnected from server"
when i try to log into the homepage it says "Login failed! Bad credentials"
i can only log into the forum site.
My main characters name is Loxter
i worked hard on my account and i hope its not hacked or banned

Please help me

[dubber]

You need to reset your password and country's IP lock, I have the same problem, but I am not receiving the email to change my password and lock.

[Benevael]

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.