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can't log in

PostPosted: Wed Mar 30, 2016 1:39 pm
by dreel123
Hi. i was offline for about a week and tried to log in today.
but when i try to log into the game it immediately says "disconnected from server"
when i try to log into the homepage it says "Login failed! Bad credentials"
i can only log into the forum site.
My main characters name is Loxter
i worked hard on my account and i hope its not hacked or banned :?

Please help me

Re: can't log in

PostPosted: Thu Mar 31, 2016 1:39 pm
by dubber
You need to reset your password and country's IP lock, I have the same problem, but I am not receiving the email to change my password and lock.

Re: can't log in

PostPosted: Sun Apr 03, 2016 4:47 pm
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.