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Banned for CT Mod?

PostPosted: Wed Mar 30, 2016 7:26 pm
by Pliff
Hello friends

Character: Pregnantforu
Server: PvP

I just started on Nostalrius a few days ago. Today I was configuring my UI. I downloaded an "addon pack" from a link in the Addons section of this forum.

-I configured Bongos and XPerl a bit
-Then I logged out to the character select screen
-I began turning on the CT Mods (about a dozen separate mods) and was disconnected immediately upon clicking the final CT addon (not sure which one it was)
-I couldn't get back into the game for at least 5 minutes (I was checking repeatedly). It kept going to "Unable to Connect"
-I tried my girlfriends account (character name: Tinybean; Server: PvP) and it worked fine.
-I tried my other computer. I still couldn't log in
-After about 5-10 minutes I received the message saying my account has been closed
-Got scared. Even though I'm only level 13, my RL friends and I were going to LAN tonight :)
-I logged into the Nostalrius website, but there is no mention of the ban. Weird?
-I deleted the WDB, WTF folders and the CTMods that I think might have caused the problem.
-I tried to log in again. Still same message. But now, my girlfriend cant log into her account either!
-Girlfriend's account has the same problem: "Unable to connect" then "This account has been closed"

Prior to this happening:

Last night I ran rfc with my friends
Today I traveled to Mulgore to help Tinybean level up
Then I started messing with the addons

Now both Pregnantforu and Tinybean are "banned"? I believe there must be some mistake?

Thank you for your time! I really appreciate it!

Re: Banned for CT Mod?

PostPosted: Sun Apr 03, 2016 3:21 am
by Benevael
Greetings,

Neither account has ever been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.