Account Hacked

[Vanhelgan]

Hello,

I mistakenly posted in the 'Support' forum section instead of popping into the 'Account Issues' sub-section forum.

At any rate, I'm seeking assistance as my account was hacked and my character wiped clean of all items, gold and gear.

I have since changed my password to a far more secure one as a result.


Thanks for any help in advance.


Character name: Vanhelgan Server: PVE

[Vanhelgan]

Just bumping this post as I haven't received any correspondence as of yet from the accounts team/GMs.

This is my first time with an issue so I've no real idea as to how they are handled on Nostalrius. I assume they are inundated with tons of requests like these on a daily basis but I appreciate any help that comes my way.


Thanks.

[Benevael]

Greetings,

Unfortunately we do not restore items or gold lost as a result of account compromise. However, your account is not banned, so make sure you have changed your password to something stronger, so that it does not happen again.

Regards, GM Team.