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Account freeze

PostPosted: Thu Mar 31, 2016 9:50 am
by thjqq1
Hello Games my account administrator has banned the game never violated game regulations is a friend sent me a set of herbs and a group of drugs, I come to this server and play a few days, just 17 short of money sold herbs and drugs achieve game master to help me seal the game ID Zaoao
I really like the game 60 is a dream, and I will strictly comply with gaming regulations

Re: Account freeze

PostPosted: Sun Apr 03, 2016 4:31 pm
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.