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can not login game because of ip locked

PostPosted: Thu Mar 31, 2016 2:03 pm
by xeqtr123
Dear GM:
I can not log in the game because of the ip lock you offered recently. In particular,what happen is I made a mistake in filling the email address when I registerend the game account.
I am a Chinese gamer who loves WoW very very much. But because of my carelessness,I filling a wrong email adrress --snipped-- instead of the right one --snipped-- when I registerend the game account.Now because of the ip lock I can not log in the game .
The details of my account is ,Username:--snipped--;Password:--snipped--;Role ID:Laiy.Dear GM, I hope you can help me to relieve the ip lock in the midst of your busy schedule. Thank you so much.

Re: can not login game because of ip locked

PostPosted: Thu Mar 31, 2016 6:33 pm
by Mencius
Holy god, take it all down now! They ESPECIALLY DON'T NEED YOUR ACCOUNT PASSWORD.

All they need is your character name and server.

Also, change your password for that account IMMEDIATELY: https://en.nostalrius.org/password

Re: can not login game because of ip locked

PostPosted: Sun Apr 03, 2016 5:18 pm
by Benevael
Greetings,

There is likely nothing we can do in this case. Both E-mail addresses are valid formatting. You don't own the one that you listed, so the reset E-mail will be going to the wrong E-mail address. Thus you won't be able to reset the IP lock.

Sorry, but you probably need to create a new account, with a valid E-mail address and start over.

Regards, GM Team.