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Account lost!

PostPosted: Thu Mar 31, 2016 3:30 pm
by ineedhelp
hey ! I've lost my account info and I'd like to play again. I only remember the name of my character, is there anything I can do? i wouldnt like to start from the beginning again. please help me admins!

Re: Account lost!

PostPosted: Thu Mar 31, 2016 6:28 pm
by ineedhelp
Admin please check what email i used, my characters name is Kaninpussi
on the pvp server horde side.
bump

Re: Account lost!

PostPosted: Fri Apr 01, 2016 12:52 pm
by ineedhelp
bump

Re: Account lost!

PostPosted: Fri Apr 01, 2016 3:17 pm
by ineedhelp
bump

Re: Account lost!

PostPosted: Fri Apr 01, 2016 6:09 pm
by ineedhelp
Admin,gm anyone who can help me pm me! I want my account back!! :cry:

Re: Account lost!

PostPosted: Fri Apr 01, 2016 10:58 pm
by Mencius
Don't bump your thread, it just increases the time it takes for the GMs to get back to you. You only need to maybe bump it if it goes 2+ weeks without a reply.

Good luck with your request.

Re: Account lost!

PostPosted: Mon Apr 04, 2016 10:42 am
by Benevael
Greetings,

We cannot provide account information for security reasons.

However, if you have not uninstalled and reinstalled your game, you can look in the WoW installation directory, for a folder called WTF\Account. Underneath that should be account names you have used to log in.

Regards, GM Team.

Re: Account lost!

PostPosted: Tue Apr 05, 2016 12:05 pm
by ineedhelp
thanks, this helped alot!

Re: Account lost!

PostPosted: Tue Apr 05, 2016 1:13 pm
by ineedhelp
but I cant login. client says disconnected the very moment I login. what to do with this?

Re: Account lost!

PostPosted: Tue Apr 05, 2016 3:17 pm
by Benevael
Greetings,

You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

Regards, GM Team.