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Having trouble on login my account,need help!

PostPosted: Fri Apr 01, 2016 8:53 am
by wudi430740
Hi,Since added the lock ip address thing,i got my account locked,when i tied to unlock it,but found i cant access my mail anymore,not forgot the password but the "myway"mail seems all have problems,i can login their site but cant access the mail.anyway you can help me change the mail address please?i can send screen shots showing that i can login the myway mail site.so that should be enough to show i am the owner of the account?

Re: Having trouble on login my account,need help!

PostPosted: Mon Apr 04, 2016 7:13 am
by Benevael
Greetings,

We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help.

Regards, GM team.

Re: Having trouble on login my account,need help!

PostPosted: Tue Apr 05, 2016 7:15 am
by wudi430740
yep my email is obviously not work anymore,cause you can try to send it a mail,it will returned back instantly.I will ssubmit a screen shot and you can also give it a try.My account mail address is :[email protected]
If possible,please help me to change a mail address.i really in a hurry,since i spent too much time on the account.Thank you.

Re: Having trouble on login my account,need help!

PostPosted: Tue Apr 05, 2016 7:18 am
by wudi430740
Hmm,cant submit a picture,I have to copy this for you:
Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain myway.com by mail-in-myway.roc2.bluetie.com. [208.89.132.28].

The error that the other server returned was:
550 5.1.1 Mail Refused - Address <[email protected]> Recipient Unknown
You can give it a try :( its not work anymore >.<

Re: Having trouble on login my account,need help!

PostPosted: Tue Apr 05, 2016 9:39 pm
by Mencius
Remove your email address for security purposes.

Re: Having trouble on login my account,need help!

PostPosted: Wed Apr 06, 2016 12:52 am
by wudi430740
That email address even not works anymore,Cant receive and send mail.So should be fine,Just want to find a way to change the mail address of my account.Cause now i cant login it !

Re: Having trouble on login my account,need help!

PostPosted: Wed Apr 06, 2016 12:54 am
by wudi430740
Benevael wrote:Greetings,

We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help.

Regards, GM team.



You can see my reply and the mail is really not work anymore,Could you help me change the mail address please?Its really annoying for having this trouble.Spending too much time on it but just cause a little code now i cant login it!