Need password reset and no longer have access to email acct.

Need password reset and no longer have access to email acct.

by ForgottenOne » Fri Apr 01, 2016 5:11 pm

I am trying to get my account back after a few months of not playing. Myself and some friends are wanting to play again, however I cannot remember the password that I used. I had to have a friend of mine register the account from his house because accounts had already been created by family from my IP address and I could not register. I have tried using the password reset but I get an error saying "the username and email is wrong". Apparently an incorrect email was used because I cannot use the reset function. I need help getting back in.
ForgottenOne
Tester
 

Re: Need password reset and no longer have access to email a

by Benevael » Mon Apr 04, 2016 8:34 am

Greetings,

You will need to find or remember the E-mail that you used when you registered the account. We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, but you cannot recall it, then there is likely nothing we can do to help.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
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Benevael
Game Master
Game Master
 


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