Need password reset and no longer have access to email acct.
Posted:
Fri Apr 01, 2016 5:11 pmby ForgottenOne
I am trying to get my account back after a few months of not playing. Myself and some friends are wanting to play again, however I cannot remember the password that I used. I had to have a friend of mine register the account from his house because accounts had already been created by family from my IP address and I could not register. I have tried using the password reset but I get an error saying "the username and email is wrong". Apparently an incorrect email was used because I cannot use the reset function. I need help getting back in.
Re: Need password reset and no longer have access to email a
Posted:
Mon Apr 04, 2016 8:34 amby Benevael
Greetings,
You will need to find or remember the E-mail that you used when you registered the account. We do not currently have a solution for an inaccessible E-mail address.
If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.
Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, but you cannot recall it, then there is likely nothing we can do to help.
Regards, GM Team.