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Banned?¿

PostPosted: Sun Apr 03, 2016 1:16 am
by olysno2
Hi,

I havent played since 3 months.
When I logged using my account a message of disconected from server appears.
I created another account and I can log using it.

The account char is Krannk in PVP server (Nostalrius PvP).
Horde Mage lvl 40 more or less i remember

(Last Screenshot here, is November 07)
http://imgur.com/LfMmH17

What happened?
I´m banned?

Re: Banned?¿

PostPosted: Sun Apr 03, 2016 1:22 am
by Warhunting
This is happening to me as well. I haven't played in a while either. :(

Re: Banned?¿

PostPosted: Mon Apr 04, 2016 12:59 pm
by Benevael
Greetings,

Your account has never been banned. There was a period over the weekend where the login server was down, but that has been resolved.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.