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away for 3 months, can't login now (both game/website)

PostPosted: Sun Apr 03, 2016 8:55 am
by golem
RIP NOST

Re: away for 3 months, can't login now (both game/website)

PostPosted: Sun Apr 03, 2016 8:58 am
by FarmerJoe
Sad to see, was nice buying gold from you.

Re: away for 3 months, can't login now (both game/website)

PostPosted: Sun Apr 03, 2016 9:04 am
by golem
my most serious crime was to kill grey ppl

Re: away for 3 months, can't login now (both game/website)

PostPosted: Sun Apr 03, 2016 10:26 am
by FarmerJoe
Anyhow appeals has to be done within 30 days of ban nor do they restore hacked accounts.

Re: away for 3 months, can't login now (both game/website)

PostPosted: Mon Apr 04, 2016 2:14 pm
by Benevael
Greetings,

None of these accounts are banned. There was a period over the weekend where the login server was down, but that has been resolved.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

Re: away for 3 months, can't login now (both game/website)

PostPosted: Tue Apr 05, 2016 1:45 pm
by golem
thanks but

The username or the email is wrong.
my email has been edited...

:oops:

Re: away for 3 months, can't login now (both game/website)

PostPosted: Tue Apr 05, 2016 3:23 pm
by Benevael
We don't change E-mails on accounts, so I'm not sure what we can do here. We wouldn't have edited it. Were the accounts created so long ago that it was before there were E-mail addresses attached? Or could it be that you used another E-mail address than the one you thought you were using?

Re: away for 3 months, can't login now (both game/website)

PostPosted: Tue Apr 05, 2016 6:55 pm
by golem
i dont remember but i created these accounts before the launch i think.