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Account disabled?

PostPosted: Sun Apr 03, 2016 12:27 pm
by holgen
Hello,

I haven't logged onto my account for several days, as I have been busy with moving back home.
Tried to log into my account now (was in Austria before, now Germany) and can't connect ("Disconnected from server).

I wonder if (and why) my account has been disabled.

Theguru - Undead Level 60 Mage
Loneshark- Undead Level 52 Warrior
Kattinka- Undead Level 13 Priest
Eduart- Undead Level 5 Warlock

obivously Horde Side, PVP Realm.

Looking for some advice/help here,

Cheers!

Re: Account disabled?

PostPosted: Mon Apr 04, 2016 2:27 pm
by Benevael
Greetings,

Your account has never been banned.

You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

Regards, GM Team.