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Unable to login, IP is locked. Request to review

PostPosted: Mon Apr 04, 2016 6:29 am
by sanxingpang
Respect of GM
Because the long-distance login need to unlock the account change passwords, I applied to change the password, but has been unable to receive mail. Hope great GM can help me to unlock the account. The account name: (--snipped--) character name: (kannipyangzi) registered email address (--snipped--) the game account never violate compasses, review the request to unlock the IP
Thank you very much

Re: Unable to login, IP is locked. Request to review

PostPosted: Tue Apr 05, 2016 12:27 am
by Benevael
Greetings,

You will need to solve your E-mail problem in order to change the password. Two things you might try is looking in the junk/spam folders, and also white-listing [email protected].

Regards, GM team.