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Message saying ENjoy your stay in Nostalrius

PostPosted: Mon Apr 04, 2016 8:31 am
by scarface7x
Hello when i try to log in the game for the past few days i get the disconnected from server message, now i checked my account on the website and i have the "Enjoy your stay in Nostalrius" message. I dont understand is this a ban message?? If so for what reason? My characters name is Estra and im a very casual player i have never hacked or cheated in anyway.

Please can you review this and explain to me what is going on

Thank you.

Re: Message saying ENjoy your stay in Nostalrius

PostPosted: Tue Apr 05, 2016 12:50 am
by Benevael
Greetings,

Your account has never been banned.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.