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Can't login

PostPosted: Mon Apr 04, 2016 1:33 pm
by ogan12
I can't login to my account it says disconnected from server what can i do for solve that problem ?

Re: Can't login

PostPosted: Tue Apr 05, 2016 1:36 am
by Benevael
Greetings,

Your account has never been banned.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.