I cant access my main account

I cant access my main account

by askoz » Mon Apr 04, 2016 2:08 pm

I can no longer access my main account.
I've tried the password reset but it does not approve of my email.
The character on the account is called asken and is a lvl 40 something rogue on the pvp realm
askoz
Tester
 

Re: I cant access my main account

by Benevael » Tue Apr 05, 2016 1:52 am

Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
User avatar
Benevael
Game Master
Game Master
 

Re: I cant access my main account

by askoz » Tue Apr 05, 2016 7:17 am

Benevael wrote:Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.


@Benevaal i dont think i had an email registered to it in the first place really, i see that i can log in on the main page with my old password and everything.
askoz
Tester
 

Re: I cant access my main account

by askoz » Tue Apr 05, 2016 7:36 am

askoz wrote:
Benevael wrote:Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.


@Benevaal i dont think i had an email registered to it in the first place really, i see that i can log in on the main page with my old password and everything.


I found the issue, turns out Microsoft had deleted my email address due to inactivity, i managed to solve the issue by making a new one with the same address, sorry for the inconvenience.
askoz
Tester
 


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