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I cant access my main account

PostPosted: Mon Apr 04, 2016 2:08 pm
by askoz
I can no longer access my main account.
I've tried the password reset but it does not approve of my email.
The character on the account is called asken and is a lvl 40 something rogue on the pvp realm

Re: I cant access my main account

PostPosted: Tue Apr 05, 2016 1:52 am
by Benevael
Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.

Re: I cant access my main account

PostPosted: Tue Apr 05, 2016 7:17 am
by askoz
Benevael wrote:Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.


@Benevaal i dont think i had an email registered to it in the first place really, i see that i can log in on the main page with my old password and everything.

Re: I cant access my main account

PostPosted: Tue Apr 05, 2016 7:36 am
by askoz
askoz wrote:
Benevael wrote:Greetings,

This means you are using the wrong E-mail address. You will need to remember the one that you used for account creation to be able to reset your password.

Note that your account is not banned, but the country lock may be preventing your login.

Regards, GM team.


@Benevaal i dont think i had an email registered to it in the first place really, i see that i can log in on the main page with my old password and everything.


I found the issue, turns out Microsoft had deleted my email address due to inactivity, i managed to solve the issue by making a new one with the same address, sorry for the inconvenience.