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Cannot log into account

PostPosted: Mon Apr 04, 2016 2:28 pm
by zelderan
Hello,

Not sure why, but I can't seem to log into my account on the main website (and the client), even if I try and reset my password.

My account name is zelderan

Thank You

Re: Cannot log into account

PostPosted: Tue Apr 05, 2016 1:55 am
by Benevael
Greetings,

Your account has never been banned.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.