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Account Banned

PostPosted: Mon Apr 04, 2016 7:03 pm
by Warlock6969
Hello Nostalrius,

I've been on the Nostalrius PvP server for a bit now and 2 weeks ago I logged in and saw my account was hacked. I was missing all my gold, various potions/herbs, and arcanite bars/crystals. It was strange too because i noticed I had a few items that I didn't have before (not valuable things). Not sure how this happened since no one knows my info. The only thing i can guess is either because i tried to login at an airport, or it was something to do with old private servers I've played on.

After a week of playing and trying to get back to where i was, i tried to login last Saturday and saw that my account has been banned. I didn't violate any terms or regulations so i'm not sure why this happened. I'm thinking it was because of the account getting hacked so maybe it got flagged or something? If a GM could investigate this I would really appreciate it. Been having a great time on the server with my buddies and I look forward to playing again.

Character: Asaetik (PvP)

Re: Account Banned

PostPosted: Mon Apr 04, 2016 10:45 pm
by Mencius
You've probably already done this, but just in case, here's the password reset form: https://en.nostalrius.org/password

Good luck with your appeal.

Re: Account Banned

PostPosted: Mon Apr 04, 2016 11:47 pm
by Warlock6969
Mencius,

I appreciate your support. I've changed/attempted to change my password a few times so I'm hoping that didn't set off a flag. I don't think it would though.

On the bright side after my account got hacked I researched a lot about password security/complexity and think I came up with one that's the "Helm's Deep" of passwords.

Re: Account Banned

PostPosted: Tue Apr 05, 2016 5:23 am
by Benevael
Greetings,

Your account was banned for gold trafficking. This offence has already been confirmed by carefully examining your transactions and there is no opportunity for appeal. The account will stay permanently banned.

Feel free to create a new account and continue your journey on Nostalrius Begins, but follow the rules this time. https://en.nostalrius.org/terms-of-use

Regards, GM Team.