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Can you give me my friendship and my joy?

PostPosted: Mon Apr 04, 2016 8:58 pm
by qinjie1238
Hello, I casually filled in the mailbox address in the registration account. GM clean up some of the illegal account this time, my account has been banned, I did not violate the provisions in the game, there is no way to continue the game? I can provide some of the necessary information. Too much of my friendship and joy in the game, please help me!

Re: Can you give me my friendship and my joy?

PostPosted: Tue Apr 05, 2016 4:03 am
by Benevael
Greetings,

Please provide the name of a character on the account so that we can have a look.

Regards, GM Team

Re: Can you give me my friendship and my joy?

PostPosted: Tue Apr 05, 2016 4:31 am
by qinjie1238
account :qinjie1238
Thank you so much for your help!

Re: Can you give me my friendship and my joy?

PostPosted: Tue Apr 05, 2016 4:52 am
by qinjie1238
Benevael wrote:Greetings,

Please provide the name of a character on the account so that we can have a look.

Regards, GM Team

account:--snipped--
character: Cortanasb, PvP

Thank you very much!

Re: Can you give me my friendship and my joy?

PostPosted: Tue Apr 05, 2016 6:11 am
by Benevael
Greetings,

Your account has never been banned, but probably you need to reset the country IP lock. For that you will need your E-mail address, and to go to the password reset page https://en.nostalrius.org/password. We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help.

Regards, GM team.

Re: Can you give me my friendship and my joy?

PostPosted: Tue Apr 05, 2016 6:38 am
by qinjie1238
Benevael wrote:Greetings,

Your account has never been banned, but probably you need to reset the country IP lock. For that you will need your E-mail address, and to go to the password reset page https://en.nostalrius.org/password. We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help.

Regards, GM team.

thank you!