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banned

PostPosted: Tue Apr 05, 2016 2:48 am
by dalei123
Dear GM,

Seems my account has been banned and don't understand why. Thank you for your help.

Character is Laintimme

Re: banned

PostPosted: Tue Apr 05, 2016 5:46 am
by Benevael
Greetings,

This account *may* have been compromised as a result of the recent gold seller hack wave. It also may have been banned due to account sharing.

We have placed the account ban under account compromised review. We will get back to you with a determination in this thread, or further instructions.

Please reset the password on the account from our password reset page, at https://en.nostalrius.org/password and provide a post in this thread when that is complete. This will be required before we can make any status changes to the account.

Note that if the account is found to have been banned due to account sharing (in order to gain PVP rank, for example) then it will remain banned in any case. Which case it is will be evident to us upon review.

Regards, GM Team.

Re: banned

PostPosted: Tue Apr 05, 2016 5:18 pm
by dalei123
Benevael wrote:Greetings,

This account *may* have been compromised as a result of the recent gold seller hack wave. It also may have been banned due to account sharing.

We have placed the account ban under account compromised review. We will get back to you with a determination in this thread, or further instructions.

Please reset the password on the account from our password reset page, at https://en.nostalrius.org/password and provide a post in this thread when that is complete. This will be required before we can make any status changes to the account.

Note that if the account is found to have been banned due to account sharing (in order to gain PVP rank, for example) then it will remain banned in any case. Which case it is will be evident to us upon review.

Regards, GM Team.





To be honest,i love PVP BUT never share my acc for PVP rank,every week i gained about 20-30K pvp honer,i think im a victim about black gold

Re: banned

PostPosted: Tue Apr 05, 2016 5:34 pm
by noel1
Hey,

I havent been online for a few months but when I try to log in now I just get disconnected every time. Im guessing im having the same issue, with my accout being hacked, I have requested to change my password and would love to get access to my account again. i would really appreciate help in this matter.

Kind Regards.