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Account unable to connect.

PostPosted: Tue Apr 05, 2016 3:22 am
by Rasuya
My character name in-game is Rasuya. I am unable to login to my account and it disconnects me as soon as I enter my account name and password. I tested to make sure it is only this account that is bugged and I can log on to my other accounts fine. As I have not played my character in months I dont understand why this problem is occuring

Re: Account unable to connect.

PostPosted: Tue Apr 05, 2016 5:53 am
by Benevael
Greetings,

Your account has never been banned.

You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

Regards, GM Team.