Account unable to connect

[Cletus]

My character name in-game is Cletus Horde PVP. I am unable to login to my account and it disconnects me as soon as I enter my account name and password. Not sure whats causing this issue to occur. I can't reset the PW either cause there isn't an email associated with the account. Thanks

[Benevael]

Greetings,

Your account has never been banned.

If you are still having problems logging in, then there are two common reasons that might be the cause:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Regards, GM team.