Why is my account shows freeze？

[loyalty]

Dear GM
My account has been stolen by hackers before, today I found my login account was frozen.
I do not know how to change the password, the account is frozen and now I do not know how to do.
please help me

Character name: yikupia 60 Level: Mage
Server: PVP

[Cabotage]

Greetings,

Your account has been banned for Hacking. The ban is confirmed and your account will remain frozen.