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Can't log in

PostPosted: Tue Apr 05, 2016 11:40 am
by SkilledTonnie
Hello Nostalrius.
I took a break from WoW recently, and now that I came back, I couldn't log into my Account. I know the Username and Password, but it says "Disconnected from the Server" every time I try. It says the same thing when I put random letters into the Password section, like something is blocking it.
The problem is that I don't know the mail the Account is created on, but I'm pretty sure we can figure something out because I don't really care about this Account anymore, I just want the name. I want to roll a Paladin on the Alliance side with my friends you see, and this name is simply perfect for a Paladin. So, hit me back if you figure something out, I understand that a hacker could do this post aswell, but a hacker would want the Armor and gold on the Account, not the name.

Character Name: Divine
level 20 Male Troll Priest, I can also give you the Account name if needed.

Re: Can't log in

PostPosted: Tue Apr 05, 2016 2:59 pm
by Benevael
Greetings,

I think you're stuck then. You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

But only if you have the E-mail address associated with the account. You will need to try to remember that. We do not currently have a solution for an inaccessible E-mail address.

If the E-mail is missing entirely from the account, or the format is invalid, then we are working on a solution for that, and the ETA for that it should be available in about 2 weeks.

Note that this will only be available for E-mails that have a clearly invalid form (it is NOT a general E-mail change capability.) If your E-mail is in fact in a valid format, then there is likely nothing we can do to help.

Regards, GM team.

Re: Can't log in

PostPosted: Tue Apr 05, 2016 3:11 pm
by SkilledTonnie
Well, maybe you can just delete the Character? I can provide you with all the information and prove that this is Account is actually mine, I just want the Character name, I don't care about the character at all, I want to roll a new one anyways.

I can't log in

PostPosted: Tue Apr 05, 2016 3:26 pm
by tispira
I have the same problem here, i toke a break from nostalrius for about 2 months and came back today but i get every time i try to log in the same problem "Disconnected from the Server" i have chance my country in this months i was missing is this a problem that now i want to connect from a other country? the problem is that i dont remember my username for the nostalrius page to change my password but i remember the email! my in game character is a gnome warrior Name Cemig.
What should i do? thanks!