Requesting 2nd Review on Acct Banned- Wrongfully banned.

[Warlock6969]

Hello GM's,

I posted on the forums a few days ago and got a reply saying that it's been confirmed that my account was involved with gold trafficking, and that it's a permanent ban. Can you please review this case again? There can be absolutely no way there is evidence of gold trafficking on the account because it never happened.

However, some shady stuff did happen on the account. On Friday, March 25th my account was fine. That next Saturday, March 26th I logged in and saw that my account had been hacked. I lost most of my gold, potions, herbs, gear, etc. About a week later a real life friend gave me 50g to help me get back on my feet. I used it to buy some arcanite crystals and make bars, just basically trying to make money again and utilize that god awful cooldown. After some reading on the forums i'm thinking that transaction might have flagged my account. The friend that sent me the gold I've known awhile and if you go back through the account history, you can see that we've mailed each other before just funny stuff like "You're terrible at this game blah blah blah" and the mail would have no items or if it did it would be a grey item.

I just recently had a friend start playing to so I gave him 2 16 slot bags and 10 gold (done through trade) so i'm hoping that didn't flag something.

I've send a few GM's some private messages in hopes that the account gets a closer look.

I'm also seeing there was a wave of hacks that happened around march 25-26th, the same time my account got hacked.

Please help, my account was wrongfully banned. If i was involved in gold trafficking, wouldn't I have a lot of gold and items, as opposed to hardly anything? All activity on that account can be explained (except for when i was hacked).

Character: Asaetik PvP

[Thefilth]

Hey dude
Sorry to hear about your account being hacked and then banned. We had the same happen to several of our raiders....
Most of those raiders got their accounts back.

It is, however, not uncommon for Nost to permanently ban compromised accounts, so start thinking about what you're going to do if you don't get unbanned.

We also had a couple of raiders get permanently banned for trading. Those all got unbanned, after carefully reviewing and describing every trade they could remember.

Good luck <3

[Zaitsev]

It is true that in the Terms of Use it states that if an account is hacked any illegal activity can cause it to be banned, but there have been multiple previous cases where this happened and accounts have been unbanned, so there is absolutely precedence for this case being re-evaluated. If they do decide to keep the account banned, at least say that despite the account being hacked, it is not being unbanned.

I really hope they change their mind Asaetik!

[Vashir]

Sorry you got banned

According the TOU: "The account owner is responsible for the security of the account and that it's sufficiently protected. Note that Nostalrius staff does not recover hacked accounts."

The staff did recover some accounts and not others but security is your responsibility.

I would look over good account security fundamentals for the future:

Never share your account information;
Have a unique and complicated password that does not exceed 16 characters;
Connect yourself from a secure computer and network;
Never download unsafe files that might contain viruses/malware.

[Warlock6969]

Hey guys,

I appreciate the replies! I can tell the GM's are extremely busy but they did tell me that the case will be reopened for evaluation. Just a waiting game at this point.

Thanks again!