Snouk wrote:Blizzard has said many times they already did a financial study about opening legacy servers including ALL the parameters you are thinking and probably many ones you are not. If they said "This will not serves us in terms of rentability" you can trust them, they did this study with more proficiency than players's thoughts and when we see how much Blizzard loves money it's enough to guess they did it very seriously. Unfortunately we have no chance to see such servers one day
And for the phone call you had, blizzard's employees simply receive by their hierarchy the directive to tell every people who call what they want to hear. Their goal is to minimize the people's reaction about what is happening until all of this starts to fade.
Okay, let me relate you another anecdote. While working on Windows 8, Microsoft paid close attention to the metrics of how people used the operating system, and by studying those metrics, came to the inescapable conclusion that the Start menu, long an icon of the OS, was no longer necessary and could be removed completely.
The rest was history, as Windows 8 was received perhaps even more coldly than Vista was, and despite the best attempts of a friendly press to play interference for them it flopped completely, resulting in them doing a 360 in Windows 10 and adding the Start Menu in again, while offering the upgrade for free.
The moral of the story is that metrics and focus groups are shit and if your company is out of touch with the end user, like Blizzard is with us, they're going to make colossally stupid and costly missteps.