Truly "Blizzlike"

I have a gripe at the moment with the server as i have witnessed an extraordinary kind of answer to a question about loot redistribution (for example in my case a Friend accidently needed and he himself wrote the ticket to redistribute it to me).
But see for yourself:

Altough one problem comes to mind with that.
WoW was already a glorious experience for most players but what gave it it's cutting Edge was the helpfullness of the Gamemasters and the fair and just Rules of Blizzard.
For example: Loot redistribution was a common thing as misttakes happened and was later even solved by letting players trade BoP gear for 1 Hour if they were in the same Party together (or Dungeon ID for LFG).
But how can you call yourself a Blizzlike experience if one of the cornerstone of the playerexperience is just vastly different?
But see for yourself:

Altough one problem comes to mind with that.
WoW was already a glorious experience for most players but what gave it it's cutting Edge was the helpfullness of the Gamemasters and the fair and just Rules of Blizzard.
For example: Loot redistribution was a common thing as misttakes happened and was later even solved by letting players trade BoP gear for 1 Hour if they were in the same Party together (or Dungeon ID for LFG).
But how can you call yourself a Blizzlike experience if one of the cornerstone of the playerexperience is just vastly different?